Everyone working in an organisation has certain rights and responsibilities that are protected by a series of laws and regulations. By operating within a legislative framework, employers and employees are able to ensure their business functions within a range of accepted boundaries. This will ensure the safety and welfare of people at work, create fair working conditions that value and support all people, and will help create clear roles and responsibilities.
This course has therefore been developed to provide learners with the knowledge and understanding needed to carry out their personal responsibilities in a business environment. On completion, learners will understand the key issues relating to employee and employer responsibilities, health and safety, effective communication, working with colleagues, workload planning, continuous improvement, and dealing with workplace problems.
The content of this course has been mapped to the underpinning knowledge within the following unit on the Qualifications and Credit Framework (QCF): Principles of managing information and producing documents – Level 2
This unit is a mandatory unit within the following qualifications:
- Level 2 Certificate In Principles of Business and Administration
- Level 2 Award in Principles of Business and Administration
- Level 2 Diploma in Business Support
- Level 2 Certificate in Legal Administration
Areas covered include:
- Welcome and Module Aim
- Employee and Employer Rights and Responsibilities
- Health, Safety and Security
- Communicating Effectively
- Working with Colleagues
- Planning your Work
- Improving Performance
- Dealing with Problems
Although developed for those undertaking the Level 2 Certificate in Principles of Customer Service, this course is also suitable for anyone who is seeking training in customer service and customer care.
With approximately 68 interactive screens, it is estimated that this course will take approximately 1 – 2 hours to complete (depending on learning speed). As an e-learning course you can complete this training in convenient stages and revisit whenever you wish. The system will record your progress throughout.
On completion of this course you will be able to print a Virtual College certificate.
There are no specific entry requirements for this course.